Privacy Policy

1. Introduction

Welcome to et999. This Privacy Policy explains how et999 ("we", "us", or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access our online casino and sports betting platform at https://et999.vip. By registering an account or using any of our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

This policy applies to all visitors, registered members, and any individuals whose data we process in connection with the et999 platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly, securely, and in a manner consistent with fair data handling principles. If you have questions about this policy, please contact us at [email protected].

2. Information We Collect

We collect several categories of personal information to operate our platform, verify identities, process transactions, and deliver a high-quality betting and casino experience to players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and other cities. The categories of data we may collect include:

• Identity information: full name, date of birth, national ID or passport number, and selfie/photo for KYC verification.
• Contact information: email address, mobile phone number (including bKash and Nagad registered numbers), and residential city or district.
• Financial information: deposit history, withdrawal requests, payment method details (e.g. bKash wallet ID, Nagad account, Rocket, Upay, bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, or Sonali Bank), and transaction amounts in BDT.
• Technical information: IP address, browser type and version, device model, operating system, session timestamps, and cookies placed on your device during your visit.
• Behavioral information: game play history, betting patterns, bonus usage, login frequency, and navigation activity on the et999 platform.

We collect information directly from you when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in promotions. Some technical data is collected automatically when you visit our site.

3. How We Use Your Information

et999 uses the personal information we collect for specific, legitimate purposes only. We do not use your data beyond what is necessary to provide, improve, and secure our services. The primary purposes for which we use your information include:

• Account management: creating and maintaining your et999 player account, verifying your identity (KYC), and managing your profile settings and preferences.
• Transaction processing: handling your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or linked bank accounts, and maintaining accurate financial records of all platform activity.
• Customer support: responding to your queries, resolving disputes, and providing assistance regarding games, bonuses, account access, or responsible gaming concerns.
• Fraud prevention and security: monitoring transactions and account activity to detect and prevent fraud, money laundering, underage gambling, and any other prohibited or suspicious activity.
• Service improvement and communications: improving our casino games, sports betting features, and user experience; sending you service-related notifications, promotional offers, and responsible gaming messages where you have consented to receive them.

4. Cookies and Tracking Technologies

et999 uses cookies and similar tracking technologies to improve your browsing experience on our platform. Cookies are small text files placed on your device when you visit our site. We use session cookies (which expire when you close your browser), persistent cookies (which remain for a defined period), and analytics cookies (which help us understand how users interact with our platform). All cookies served by et999 are strictly first-party and relate only to the operation of our platform.

You may control cookie settings through your browser preferences. Please be aware that disabling certain cookies may affect the functionality of some features on the et999 platform, such as staying logged in or remembering your game preferences. We do not use cookies to serve targeted advertising from third-party ad networks.

5. Data Sharing and Disclosure

et999 does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data only in the following limited and specific circumstances:

• Payment processors: We share necessary transaction data with our payment partners — including bKash, Nagad, Rocket, and Upay — solely to process your deposits and withdrawals. These partners are contractually bound to protect your data and use it only for the specified transaction purpose.
• Game and technology providers: Our casino and sports betting games are powered by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Minimal technical session data may be shared with these providers to deliver their games to you.
• Legal and regulatory obligations: If required by applicable law, court order, or regulatory authority, we may disclose your information to the relevant authority. We will notify you of any such disclosure to the extent permitted by law.

In all cases, any third party receiving your data is subject to strict contractual confidentiality obligations and may only use the data for the express purpose for which it was shared. No data is ever shared for advertising profiling or third-party marketing.

6. Data Security

et999 takes the security of your personal data seriously. We employ a range of technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption on all data in transit, secure server infrastructure with restricted access controls, regular security audits and vulnerability assessments, and staff training on data protection best practices.

While we implement robust safeguards, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, we will notify you promptly and take all reasonable steps to mitigate the impact. We strongly advise you to use a strong, unique password for your et999 account and to never share your login credentials with anyone.

7. Data Retention

et999 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law. Account information is typically retained for the duration of your active membership and for a period thereafter as required for legal, tax, or audit purposes. Financial transaction records are maintained in accordance with standard record-keeping obligations.

When your data is no longer needed, we will securely delete or anonymize it so that it can no longer be linked back to you as an individual. If you close your account, we will process your deletion request and remove your personal data within a reasonable timeframe, subject to any legal retention obligations that may apply.

8. Your Rights as a User

et999 respects your rights over your personal data. As a registered user, you are entitled to exercise the following rights by contacting us at [email protected]:

• Right of access: You may request a copy of all personal data we hold about you, including the categories of data, the purposes of processing, and any third parties with whom your data has been shared.
• Right of rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right of erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligation that requires us to retain it.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. We will honor such requests immediately.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all verified requests within 10 business days. We may need to verify your identity before processing your request to ensure that personal data is not disclosed to an unauthorized person.

9. Third-Party Services and Links

The et999 platform integrates with third-party game providers and payment services as described in this policy. These third parties operate under their own privacy policies and data handling practices, which are independent of et999. We encourage you to review the privacy policies of any third-party service you interact with through our platform. et999 is not responsible for the privacy practices of external game studios or payment operators beyond the contractual obligations we impose on them.

Please note that the et999 platform does not contain links to external websites. All navigation within the platform stays within https://et999.vip. If you encounter any link that appears to redirect you outside our platform, please report it to our support team immediately.

10. Changes to This Privacy Policy

et999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or via an in-platform notification. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of et999 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any updated version of this policy, you must stop using the et999 platform and may request deletion of your account by contacting our support team.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way et999 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 and committed to responding to all privacy-related inquiries promptly and professionally.

You can contact our support team by email at [email protected]. Please include your registered username and a brief description of your request so we can assist you as efficiently as possible. All privacy-related requests are handled confidentially by our data protection team.